Privacy Policy

Last updated: December 2025

At HelvexHosting, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of information:

Discord user ID, username, and avatar
Minecraft server data (server name, identifier, port, uptime status)
Technical data such as IP address, logs, and usage statistics
Interaction data with our website and Discord bot

We do not collect passwords or sensitive personal information.

2. How We Use Your Information

Provide and manage Minecraft hosting services
Create and control servers through Discord
Monitor performance, uptime, and abuse
Improve our services and user experience
Maintain security and prevent misuse

3. Data Storage and Retention

Data is stored securely on our systems and trusted third-party providers
We keep data only for as long as necessary to operate the service
Server data may be deleted automatically due to inactivity, abuse, or system limitations

4. Cookies and Tracking

Our website may use basic cookies for functionality and analytics
We do not use cookies for cross-site tracking or targeted advertising

5. Third-Party Services

We use third-party services to operate HelvexHosting, including:

Discord (authentication and communication)
Hosting and infrastructure providers
Monitoring and logging services

Each third-party service operates under its own privacy policy.

6. Advertisements (If Applicable)

To keep the service free:

Users may be required to interact with ads for verification or uptime renewal
We do not sell or share personal data with advertisers

7. Data Sharing

We do not sell, rent, or trade your personal data. Data may only be shared when:

Required by law
Necessary to protect HelvexHosting, its users, or legal rights

8. Data Security

We apply reasonable security measures to protect user data. However, no system is completely secure, and use of the service is at your own risk.

9. Children’s Privacy

HelvexHosting is not intended for users under the age of 13. We do not knowingly collect personal data from children.

10. Your Rights

You may request:

Access to the data we store about you
Deletion of your data, where technically possible

Requests can be made through our official Discord server.

11. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the service means you accept the updated version.

12. Contact

For any privacy-related questions or requests, please contact us through our official Discord server.